Freight Forwarders Survey: Diamond Award

BIL scored top mark once again in the PMR Africa 2022 survey on freight forwarders. The annual awards recognise excellence across different sectors. The results in the freight forwarders category were based on interviews with 150 respondents comprising logistics, operational and warehouse managers.

The freight forwarders survey encompasses categories such as quality and correctness of documentation, reliability, representation in major trading areas, risk management of products being transported, track and trace, value-added solutions and value for money. BIL scored the highest overall mark of 4.16 out of a possible 5.

Receiving the PMR Diamond award for 2022
L-R seated: Fortunate Mboweni, Bernadette du Plessis, Karen-Sue Sacks and Iloshni Pillay
L-R standing: Lodi Borstlap, Willem Bekker, Simo Mkhize, Marius Geyer and Xolani Sithole.

Says Xolani Sithole, IL Director of BIL, “We continue to achieve top score because of our drive for continuous improvement, focusing on the customer experience and looking for opportunities to improve. This award is encouraging because we set ourselves high standards, so it is refreshing to receive external independent endorsement that our efforts are experienced in the way we hope they are experienced in the market. It’s all about teamwork. Thank you to all our staff for their hard work and for contributing to BIL as a winning company.”

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